Troubleshooting

Connection of Console with Service and Server is indicated in the right corner of Console notification bar. It indicates 3 states with traffic light signals

• Red icon - no connection with Service
• Orange icon - connection with Service is alright but there is no connection with Server
• Green icon - connection with Service and Server is alright

Notes

• Console communicates with Service via network, the connection is established always from Console to Service only
• Default Service communication port is 803, it must not be blocked
• Service can be installed on different computer as is Console

Possible causes

• Service is not running, please see Check if Service is running guide
• Communication is actively blocked, please see Check if communication is blocked guide
• Communication is not possible due to network missconfiguration or intermittent network drops, please consult with your system administrator
• Service is overloaded, please consider upgrading the computer where Service is running

Notes

• Service communicates with Service via Internet network, the connection is established always from Service to Server only
• Service can be hidden inside private network and it may not be visible from outside world/Internet
• Service communicate with server through http port 80

Possible causes

• Communication is actively blocked, please see Check if Server communication is blocked guide
• Intermittent problems with Internet connection and/or bandwidth, please check:
  • View some Internet web pages with your preferred Internet browser
  • Check bandwidth by connecting to bandwidth check web pages provided by your Internet connection provider
• Server may not be accessible, down or overloaded
  • Please try to connect to https://cs.tatramed.sk
    • Icon in green circle is displayed - Server is running, in this case Service shall have no problem connecting to Server
      • Please check Service log for Server connection errors (downgraded installation, proxy problems, …)
    • Icon in orange circle is displayed - Server is running but can not respond to requests at the moment, please retry later and if the problem persists contact Server administrator
    • Icon in red circle or no page is displayed - Server is not responding at the moment, please retry later and if the problem persists contact Server administrator

todo Starting Service

• If this is standalone installation check if Service is running on local computer, otherwise find the computer where is Service installed and check that Service is running there:
  • Open Task Manager
  • Click on Details
  • Click on Name to order the processes by name
  • Try to find T3CSvc.exe
  • If Service is not running please see Start