Show pagesourceOld revisionsBacklinksAdd to bookBack to top Share via Share via... Twitter LinkedIn Facebook Pinterest Telegram WhatsApp Yammer Reddit TeamsRecent ChangesSend via e-MailPrintPermalink × This is an old revision of the document! Troubleshooting Connection Connection of Console with Service and Server is indicated in the right corner of Console notification bar. It indicates 3 states with traffic light signals Red icon - no connection with Service Orange icon - connection with Service is alright but there is no connection with Server Green icon - connection with Service and Server is alright No connection with Service (red icon) Notes Console communicates with Service via network, the connection is established always from Console to Service only Default Service communication port is 803, it must not be blocked Service can be installed on different computer as is Console Possible causes Service is not running, please see Check if Service is running guide Communication is actively blocked, please see Check if communication is blocked guide Communication is not possible due to network missconfiguration or intermittent network drops, please consult with your system administrator Service is overloaded, please consider upgrading the computer where Service is running No connection with Server (orange icon) Notes Service communicates with Service via Internet network, the connection is established always from Service to Server only Service can be hidden inside private network and it may not be visible from outside world/Internet Service communicate with server through http port 80 Possible causes Communication is actively blocked, please see Check if Server communication is blocked guide Intermittent problems with Internet connection and/or bandwidth, please check: View some Internet web pages with your preferred Internet browser Check bandwidth by connecting to bandwidth check web pages provided by your Internet connection provider Server may not be accessible, down or overloaded Please try to connect to https://cs.tatramed.sk Icon in green circle is displayed - Server is running, in this case Service shall have no problem connecting to Server Please check Service log for Server connection errors (downgraded installation, proxy problems, …) Icon in orange circle is displayed - Server is running but can not respond to requests at the moment, please retry later and if the problem persists contact Server administrator Icon in red circle or no page is displayed - Server is not responding at the moment, please retry later and if the problem persists contact Server administrator todo Starting Service If this is standalone installation check if Service is running on local computer, otherwise find the computer where is Service installed and check that Service is running there: Open Task Manager Click on Details Click on Name to order the processes by name Try to find T3CSvc.exe If Service is not running please see Start en/troubleshooting.1478627069.txt.gz Last modified: 2016/11/08 18:44by Pavel Machyniak