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| en:troubleshooting [2016/11/09 16:53] – Pavel Machyniak | en:troubleshooting [2021/02/16 13:00] (current) – removed Pavel Machyniak | ||
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| - | ====== Troubleshooting ====== | ||
| - | ===== Connection ===== | ||
| - | Connection of Console with Service and Server is indicated in the right corner of Console notification bar. | ||
| - | {{ : | ||
| - | It indicates 3 states with traffic light signals | ||
| - | * Red icon - no connection with Service | ||
| - | * Orange icon - connection with Service is alright but there is no connection with Server | ||
| - | * Green icon - connection with Service and Server is alright | ||
| - | ==== video test ==== | ||
| - | tu je odkaz na video | ||
| - | {{youtube> | ||
| - | ==== No connection with Service (red icon) ==== | ||
| - | Notes | ||
| - | * Console communicates with Service via network, the connection is established always from Console to Service only | ||
| - | * Default Service communication port is //803//, it must not be blocked | ||
| - | * Service can be installed on different computer as is Console | ||
| - | Possible causes | ||
| - | * Service is not running, please see [[checkServiceRunning|Check if Service is running]] guide | ||
| - | * Communication is actively blocked, please see [[checkServiceCommunication|Check if communication is blocked]] guide | ||
| - | * Communication is not possible due to network missconfiguration or intermittent network drops, please consult with your system administrator | ||
| - | * Service is overloaded, please consider upgrading the computer where Service is running | ||
| - | |||
| - | ==== No connection with Server (orange icon) ==== | ||
| - | Notes | ||
| - | * Service communicates with Service via Internet network, the connection is established always from Service to Server only | ||
| - | * Service can be hidden inside private network and it may not be visible from outside world/ | ||
| - | * Service communicate with server through //http// port //80// | ||
| - | Possible causes | ||
| - | * Communication is actively blocked, please see [[checkServerCommunication|Check if Server communication is blocked]] guide | ||
| - | * Intermittent problems with Internet connection and/or bandwidth, please check: | ||
| - | * View some Internet web pages with your preferred Internet browser | ||
| - | * Check bandwidth by connecting to bandwidth check web pages provided by your Internet connection provider | ||
| - | * Server may not be accessible, down or overloaded | ||
| - | * Please try to connect to [[https:// | ||
| - | * Icon in green circle is displayed - Server is running, in this case Service shall have no problem connecting to Server. Please check [[viewServiceLog|Service log]] for Server connection errors (downgraded installation, | ||
| - | * Icon in orange circle is displayed - Server is running but can not respond to requests at the moment, please retry later and if the problem persists contact Server administrator | ||
| - | * Icon in red circle or no page is displayed - Server is not responding at the moment, please retry later and if the problem persists contact Server administrator | ||
| - | |||
| - | |||
| - | todo | ||
| - | Starting Service | ||
| - | * If this is standalone installation check if Service is running on local computer, otherwise find the computer where is Service installed and check that Service is running there: | ||
| - | * Open //Task Manager// | ||
| - | * Click on //Details// | ||
| - | * Click on //Name// to order the processes by name | ||
| - | * Try to find // | ||
| - | * If Service is not running please see [[guideServiceStart|Start]] | ||