Differences

This shows you the differences between two versions of the page.

--- en:troubleshooting [2018/08/31 16:40] – Pavel Machyniak
+++ en:troubleshooting [2021/02/16 13:00] (current) – removed Pavel Machyniak
@@ Line 1: / Line 1: @@
-====== Troubleshooting ======
-<WRAP round tip 90%>
-//T3C system// is being continuously under development, introducing new features and resolving issues. Therefore it is possible that current issues could be possibly solved in recent versions of //T3C//. Make sure, that you are using [[download|the latest version of T3C]].
-</WRAP>
-===== Communication issues =====
-  * [[troubleshootingserviceconnection|Troubleshooting T3C Service connection issues]]
-  * [[troubleshootingserverconnection|Troubleshooting central T3C Server connection issues]]
-~~DISCUSSION:off~~
-====== Troubleshooting ======
-This page is under construction.
-===== Connection =====
-Connection of Console with Service and Server is indicated in the right corner of Console notification bar.
-{{ :en:systemnotificationsindication.png?direct&300|}}
-It indicates 3 states with traffic light signals
-  * Red icon - no connection with Service
-  * Orange icon - connection with Service is alright but there is no connection with Server
-  * Green icon - connection with Service and Server is alright
-==== No connection with Service (red icon) ====
-Notes
-  * Console communicates with Service via network, the connection is established always from Console to Service only
-  * Default Service communication port is //803//, it must not be blocked
-  * Service can be installed on different computer as is Console
-Possible causes
-  * Service is not running, please see [[checkServiceRunning|Check if Service is running]] guide
-  * Communication is actively blocked, please see [[checkServiceCommunication|Check if communication is blocked]] guide
-  * Communication is not possible due to network missconfiguration or intermittent network drops, please consult with your system administrator
-  * Service is overloaded, please consider upgrading the computer where Service is running
-==== No connection with Server (orange icon) ====
-Notes
-  * Service communicates with Service via Internet network, the connection is established always from Service to Server only
-  * Service can be hidden inside private network and it may not be visible from outside world/Internet
-  * Service communicate with server through //http// port //80//
-Possible causes
-  * Communication is actively blocked, please see [[checkServerCommunication|Check if Server communication is blocked]] guide
-  * Intermittent problems with Internet connection and/or bandwidth, please check:
-    * View some Internet web pages with your preferred Internet browser
-    * Check bandwidth by connecting to bandwidth check web pages provided by your Internet connection provider
-  * Server may not be accessible, down or overloaded
-    * Please try to connect to [[https://cs.tatramed.sk]]
-      * Icon in green circle is displayed - Server is running, in this case Service shall have no problem connecting to Server. Please check [[viewServiceLog|Service log]] for Server connection errors (downgraded installation, proxy problems, ...)
-      * Icon in orange circle is displayed - Server is running but can not respond to requests at the moment, please retry later and if the problem persists contact Server administrator
-      * Icon in red circle or no page is displayed - Server is not responding at the moment, please retry later and if the problem persists contact Server administrator
-todo
-Starting Service
-    * If this is standalone installation check if Service is running on local computer, otherwise find the computer where is Service installed and check that Service is running there:
-      * Open //Task Manager//
-      * Click on //Details//
-      * Click on //Name// to order the processes by name
-      * Try to find //T3CSvc.exe//
-      * If Service is not running please see [[guideServiceStart|Start]]