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en:troubleshootingserverconnection [2018/08/31 13:15] – created Pavel Machyniak | en:troubleshootingserverconnection [2020/01/30 16:11] – [Assumption] Martin Machyniak | ||
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===== Assumption ===== | ===== Assumption ===== | ||
- | * //T3c Service// and //T3C Console// is running | + | * //T3C Service// and //T3C Console// is running |
- | * In //T3C Console// connection indication in right part of status bar shows orange | + | * //T3C Console// connection indication in the right section |
===== Possible causes and solutions ===== | ===== Possible causes and solutions ===== | ||
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==== Availability of T3C Central Server ==== | ==== Availability of T3C Central Server ==== | ||
- | Check out the availability of the central //T3C Server// at https:// | + | Verify |
* The page with the T3C logo in the green circle appears, the connection is OK | * The page with the T3C logo in the green circle appears, the connection is OK | ||
* The page with the T3C logo in the orange circle appears, the server may be temporarily overloaded | * The page with the T3C logo in the orange circle appears, the server may be temporarily overloaded | ||
- | * The page with the T3C logo in the red circle appears | + | * The page with the T3C logo in the red circle appears or there is no page: |
* Address translation error - try accessing by IP address http:// | * Address translation error - try accessing by IP address http:// | ||
* The server is blocked - try accessing from another network or other device | * The server is blocked - try accessing from another network or other device | ||
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==== Firewall ==== | ==== Firewall ==== | ||
- | If central //T3C Server// is available, //T3C Service// network communications may blocked by firewall. Try to temporarily disable firewall and verify connection - in //T3C Console// menu select // | + | If central //T3C Server// is available, |
- | ~~DISCUSSION: | + | ~~DISCUSSION: |