en:troubleshootingserverconnection

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en:troubleshootingserverconnection [2018/08/31 13:19] Pavel Machyniaken:troubleshootingserverconnection [2021/02/16 12:36] (current) Pavel Machyniak
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-====== Troubleshooting central T3C Server connection issues ======+====== Troubleshooting T3C Server connection issues ======
 <WRAP round tip 90%> <WRAP round tip 90%>
 If //T3C system// was working fine and from some time point it is not working anymore, please verify what changes has been made in network and infrastructure configuration and //Internet// connection in your institution. Often it happens, that after weekend the connection with //T3C Server// is not working due some local infrastructure maintenance. If //T3C system// was working fine and from some time point it is not working anymore, please verify what changes has been made in network and infrastructure configuration and //Internet// connection in your institution. Often it happens, that after weekend the connection with //T3C Server// is not working due some local infrastructure maintenance.
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 ===== Assumption ===== ===== Assumption =====
   * //T3C Service// and //T3C Console// is running   * //T3C Service// and //T3C Console// is running
-  * In //T3C Console// connection indication in right part of status bar shows orange icon+  * //T3C Console// connection indication in the right section of the status bar shows {{:wiki:connection-noserver.png?15}} icon
  
 ===== Possible causes and solutions ===== ===== Possible causes and solutions =====
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   * //T3C Server// has a short-term outage or is overloaded   * //T3C Server// has a short-term outage or is overloaded
   * //T3C Service// connects to the Internet using a proxy server that is not currently operational or its settings or authorization has changed   * //T3C Service// connects to the Internet using a proxy server that is not currently operational or its settings or authorization has changed
-  * Communication is blocked by firewall+  * Communication is blocked by a //Firewall//
  
 ==== Internet connection ==== ==== Internet connection ====
 Open an internet browser and try to access multiple sites on the //Internet//. If you have any problems, please contact your ISP or network administrator. Open an internet browser and try to access multiple sites on the //Internet//. If you have any problems, please contact your ISP or network administrator.
  
-==== Availability of T3C Central Server ==== +==== Availability of T3C Server ==== 
-Verify the availability of central //T3C Server// at https://cs.tatramed.sk:+Verify the availability of //T3C Server// at https://cs.t3c.sk:
   * The page with the T3C logo in the green circle appears, the connection is OK   * The page with the T3C logo in the green circle appears, the connection is OK
   * The page with the T3C logo in the orange circle appears, the server may be temporarily overloaded   * The page with the T3C logo in the orange circle appears, the server may be temporarily overloaded
-  * The page with the T3C logo in the red circle appears or or there is no page: +  * The page with the T3C logo in the red circle appears or there is no page: 
-    * Address translation error - try accessing by IP address http://195.28.95.62+    * Address translation error: 
 +      * In command line run //nslookup// 
 +      * Enter address cs.t3c.sk 
 +      * Verify that it translates to 52.232.111.202
     * The server is blocked - try accessing from another network or other device     * The server is blocked - try accessing from another network or other device
     * The server has an outage or the connection is currently overloaded - try it later     * The server has an outage or the connection is currently overloaded - try it later
  
 ==== Proxy server ==== ==== Proxy server ====
-If central //T3C Server// is available, but //T3C Service// does not communicate, this may be a problem with proxy servers. Please verify your network settings. See also [[guideserverconnectionproxy|the proxy server setup procedure]].+If //T3C Server// is available, but //T3C Service// does not communicate, this may be a problem with proxy servers. Please verify your network settings. See also [[guideserverconnectionproxy|the proxy server setup procedure]].
  
 ==== Firewall ==== ==== Firewall ====
-If central //T3C Server// is available, but //T3C Service// does not communicate, network communications may be blocked by firewall. Try to temporarily disable firewall and verify connection - in //T3C Console// menu select //View/Update from the T3C Server//.+If //T3C Server// is available, but //T3C Service// does not communicate, network communications may be blocked by a //Firewall//. Try to temporarily disable the //Firewall// and verify connection - in //T3C Console// menu select //View/Update from the T3C Server//.
  
-~~DISCUSSION:on~~+~~DISCUSSION:off~~
  • en/troubleshootingserverconnection.1535714395.txt.gz
  • Last modified: 2018/08/31 13:19
  • by Pavel Machyniak