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--- en:troubleshootingmigration [2020/01/30 16:08] – created Martin Machyniak
+++ en:troubleshootingmigration [2025/07/05 14:09] (current) – external edit 127.0.0.1
@@ Line 13: / Line 13: @@
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-When a problem occurs, you can examine the migration log file for any errors. You can find it in //%ProgramData%\TatraMed Software\T3C\Service\log\migrator.log//. You can try to fix the problem manually or delete the entry. The following is a description of the updated data in the //Service// folder:
+The data for the update itself, depending on the version, can be found in the following folders:
-  * //job// folder contains downloaded studies
+  * Since version 12, the //%ProgramData%\TatraMed Software\T3C\Service// folder
+  * Before version 12, the installation folder of //T3C Service// (the default folder is //%ProgramFiles(x86)%\TatraMed Software\T3C\Service//)
+When a problem occurs, you can examine the migration log file for any errors. The log file is //logs\migrator.log// or //log\migrator.log//.
+The following is a description of the data in the //Service// folder by version:
+  * The //job// or //study// folder - contains studies
     * if there is a problem with one particular study, we recommend deleting the specific subfolder
     * alternatively, you can delete the entire folder
-  * //robot// folder contains a database with records of currently running automated tasks. You can delete it, some tasks may not be completed and will need to be repeated
-  * File //messages.db// - message database. You can delete it, you lose old messages.
-  * File //rm.db// - database with study transfer records. You can delete it, you lose history.
-  * File //notifications.db// - Database with notification settings. You can delete it.
-  * File //users.db// - database with user settings. You can delete it.
-Once the problem is fixed, you need to run the installer again to update the records. Other errors may occur, so the process needs to be repeated.
+  * The //robot// folder - contains a database with records of currently running automated tasks. You can delete it, some tasks may not be completed and will need to be repeated.
+  * The //messages.db// file or the //message// folder - message database. You can delete it, you lose old messages.
+  * The //rm.db// file or the //record// folder  - database with study transfer records. You can delete it, you lose history.
+  * The //notifications.db// or //conf\notification.db// file - database with notification settings. You can delete it.
+  * The //users.db// or //conf\user.db// file - database with user settings. You can delete it.
+Once the problem is fixed, you need to run the installer again to migrate the records. Other errors may occur, so the process needs to be repeated.
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