Troubleshooting T3C Service connection issues
Assumption
- T3C Console is running
- T3C Console connection indication in the right section of the status bar shows red icon
Possible causes and solutions
- T3C Service is not running
- Wrong connection configuration to T3C Service
- Communication with T3C Service is blocked by the Firewall
T3C Service
Please verify that T3C Service is running.
Connection configuration
If T3C Service is installed on another computer, make sure that T3C Console is configured to connect to T3C Service on a remote computer.
Firewall
Network communication can be blocked by a Firewall that is either part of the Microsoft Windows operating system or an antivirus program. Try temporarily disabling the Firewall and verify the connection - in the T3C Console, select View/Update from the menu. If T3C Service is installed on another computer, the connection may be blocked by a Firewall located on the remote computer as well as a Firewall located on the network.